Use the details below when you need help with your purchase or our store policies.
1. Contact Us
Have a question about our products, payment, delivery, or returns? The xelorqaventhia customer support team is here to help.
Email: support@xelorqaventhia.com
2. Support response times
You can send us an email at any time. We aim to respond within 24 hours on business days. Our customer service business days are Monday through Friday, excluding public holidays. Messages received outside these days are reviewed on the next business day.
3. Help with products and orders
- For product inquiries, include the product name or link and your question about its features, materials, dimensions, compatibility, or use.
- For an existing order, include your order number, the email address used at checkout, and a brief description of your request.
- For damaged, defective, missing, or incorrect items, describe the issue and attach photographs of the product and packaging where reasonably available.
Please do not send full payment-card numbers, security codes, or account passwords by email.
4. Help with returns and refunds
To request a return or exchange, email us before sending merchandise. Review our Return & Refund Policy for eligibility, fees, shipping responsibilities, and refund procedures.
Our registered address is not a designated return facility. We will provide the appropriate return address and instructions. This process does not limit any valid statutory cancellation or consumer rights.
5. Requests about your personal data
For questions about your personal information or to exercise applicable privacy rights, email support@xelorqaventhia.com with the subject line “Privacy Request.” See our Privacy Policy for details.
Business Information
Store Name: xelorqaventhia
Operated by: Xiangcheng Gaima Trading Co., Ltd.
Business License Entity: Xiangcheng Gaima Trading Co., Ltd.
Registered Address:
Room 302, 3rd Floor, Unit 1, Building 3, Xiangcheng Jianye City, Liuzhong Village, Guangwu, Xiangcheng, Zhoukou, Henan, China
Postal Code: 466200
Email: support@xelorqaventhia.com
Website: xelorqaventhia.com
We aim to respond to email within 24 hours on business days, Monday through Friday, excluding public holidays. Our registered address is not a designated return facility. Contact customer support for return instructions before sending merchandise.